The counselling room · Counsellor Desk
A counselling room where no follow-up is forgotten.
Counsellors start the day with a clear list: who to call, who is due a follow-up and who is visiting campus. Calls, WhatsApp messages, notes and visit bookings sit on one screen, and every conversation is saved to the student's record.
Counsellor Desk · RahulAditi Verma
BBA 2027 · Parent: Mr. S. Verma
Template · Campus visit
Namaste Mr. Verma, thank you for Aditi's enquiry for BBA at Lakeview. You are welcome to visit campus this Saturday at 11 am to meet our faculty.Timeline
Form from Google ad
Mon 9:40 pm
Call 4m 12s · asked about hostel
Tue 10:05 am
Campus visit booked
Sat 11:00 am
Reminder: share fee structure
Sat 4:00 pm
1 click
to call or WhatsApp a family
0
follow-ups lost between shifts
Every call
logged with duration and outcome
How it works
Counsellor Desk, step by step.
- 1
Start with today's list
New enquiries, due follow-ups and visits are ranked so the most interested families come first.
- 2
Call or message
Click-to-call through your telephony provider, or send an approved WhatsApp template in the family's language.
- 3
Record the outcome
Pick an outcome, add a note and the next follow-up is scheduled automatically.
- 4
Book the visit
Offer open slots for campus visits or counselling sessions and send a confirmation with directions.
What is included
Everything inside Counsellor Desk.
Click-to-call
Calls go through your existing cloud telephony. Duration, recording link and outcome are saved.
WhatsApp templates
Approved templates for brochures, fee structure, visit reminders and document requests, in English and Hindi.
Notes and questions
Record what the family asked: hostel, placements, scholarships or transport. The next counsellor sees it all.
Follow-up reminders
Every enquiry has a next step with a due time. Overdue items rise to the top of the list.
Campus visit booking
Slots per day and per counsellor, with reminders the evening before and check-in at the help desk.
Stages that match yours
Configure stages like Contacted, Visit booked, Visited, Applied and Admitted to match your process.
Reasonable calling hours
Calls and messages are blocked outside the hours your institution sets.
Opt-out respected
When a family opts out, calls and messages stop across every counsellor and channel.
Managers see the whole room
Admission heads see each counsellor's queue, response time and conversions, and can step in where enquiries are waiting.
- First response time per counsellor
- Overdue follow-ups by counsellor and course
- Call volume and connected-call rate
- Reassign enquiries in bulk
Parents and students on one record
Admissions decisions in India often involve the whole family. Add parents and guardians as contacts and keep every conversation on the student's timeline.
- Multiple contacts per student
- Preferred language and best time to call
- Shared notes visible to the counselling team
- Full timeline from first enquiry to seat
Student fairness and responsible AI
Rules that protect every applicant.
Engagement signals only
Scores read forms, page visits, replies and questions. They never use caste, religion, gender, income guesses or any other personal characteristic.
Staff decide admissions
Eligibility, merit and reservation rules are applied by your admissions staff. The AI only suggests who to call first.
Contact only after an enquiry
Families are contacted only after they enquire, can opt out at any time, and calling hours are limited to reasonable times.
Student data stays private
Many applicants are minors. Their data is used only for your admissions, kept private and never sold or shared for marketing.
Questions
About Counsellor Desk
Can families opt out of calls?
Yes, at any time. An opt-out stops calls and messages from every counsellor and every channel immediately.
Which telephony providers work with click-to-call?
We integrate with common Indian cloud telephony providers. If you already use one, we connect it during setup.
Do counsellors need training?
Most counsellors are comfortable within a day. We run a live training session for your team before the season starts.
Orientation day, Session 2027
The hall is almost full.
One seat is still waiting for you.
That orange seat is the one you are still chasing: the enquiry that went cold, the call that came too late, the family that never heard back. Let's fill it this season.
Stage