1.Accounts
An account is created for an institution. The person signing up confirms they are authorised to act for that institution. Login credentials are sent to the email address provided and must be kept confidential. The institution is responsible for activity under its staff accounts.
2.Plans and seasons
Plans are priced per admission season, which is a twelve month period for one academic session. Each plan includes a limit on enquiries and counsellor seats. Enquiries beyond the limit are billed at the published rate for additional enquiries. The free start includes up to 1,000 enquiries.
3.Payment
Plan fees are billed at the start of the season unless agreed otherwise in writing. Taxes are added as applicable. Charges from third parties such as WhatsApp conversations, call minutes and payment gateway fees are billed by those providers and are not included in plan fees.
4.Your enquiries and data
The institution owns the enquiries, applications, documents and records it manages on the platform. We process them only to provide the service. The institution can export its data at any time during the season and for 60 days after the account ends.
5.Lawful and fair use
- Contact only students and families who have enquired with your institution, or who have otherwise agreed to be contacted.
- Honour opt-out requests and contact families only during reasonable hours.
- Do not upload purchased or scraped lists of students.
- Do not use lead scores or any platform feature to decide eligibility, merit or seat allocation. These decisions must be made by your staff under your published rules.
- Obtain parent or guardian consent for minors where the law requires it.
- Publish accurate information about courses, fees, scholarships and refunds to families.
6.Fees collected from families
Application fees, seat confirmation amounts and instalments are collected through the institution's own payment gateway and settle directly to the institution. The institution is responsible for its fee structure, scholarship policy and refunds to families, which the platform applies as configured.
7.AI features
The AI Lead Scorer ranks enquiries using engagement signals to help counsellors prioritise follow-ups. Scores are suggestions. They are not admission decisions and must not be used as such.
8.Availability and support
We work to keep the platform available at all times, with extra care during peak admission weeks. Planned maintenance is scheduled outside peak hours and announced in advance. Support is available through email and chat, with onboarding included as described in each plan.
9.Suspension and termination
We may suspend an account that breaches these terms, for example by contacting people who have not enquired or by ignoring opt-outs, after notice where reasonable. The institution may close its account at any time. Data export remains available for 60 days after closure.
10.Liability
The platform is provided to support admissions work. We are not responsible for admission decisions, fee policies or communications made by the institution. Our total liability for any claim is limited to the fees paid for the season in which the claim arose.
11.Governing law
These terms are governed by the laws of India. Disputes are subject to the jurisdiction of the competent courts in India.